Frequently Asked Questions
There are several ways you can get access to exclusive discount codes with Suitcentury. Here’s how: Follow Our Social Media: We regularly share special promotions, flash sales, and discount c...
Adding products to your cart on Suitcentury is simple and straightforward. Follow these steps to ensure a smooth shopping experience: Quick View or Full Product Page: To quickly view a product&rsqu...
Click "Sign Up" at the top of the page to access the login form. If you’re already a member, this is where you can sign in. But if you’ve forgotten your password, don’t worry&mdash...
Creating an Account: To create a new account, click on the "Sign Up" link located at the top of the page. You'll be prompted to fill in some basic information such as your name, email address, and a...
Requesting Account Deletion: If you wish to permanently delete your account, you’ll need to contact our support team through the official email address. For privacy and security reasons, accou...
To calculate your size, please follow these steps: (Optional) Login or Register: If you prefer not to log in or register, you can still use our size calculator. However, please be aware that your...
To purchase your items: Scroll down to the "Participants" section and click on the button displayed below. A new window will open. Scroll to the indicated area and click on the "Add to Event...
To send invitations to participants: Access the Invitation Section: Scroll down to the "Send Invitations!" section of your event page. This is where you’ll be able to invite all participant...
To assign a look to a participant: Access the Participants Section: Start by scrolling to the "Participants" section of your event page. This is where you will manage all participant-related task...
To add a product to the look: Select the Add Product Button: Begin by clicking on the designated button area shown in the picture below. This will allow you to start adding products to the look a...
To add a look: Click the "Add Look" Button: Begin by clicking the "Add Look" button in the area marked in the picture below. This is where you will start the process of adding a new look for your...
To delete a participant: Click the Delete Button: To begin, click the button shown in the area marked in the picture below. This is the designated area for managing participant actions, including...
To add a participant: Click the "Add Participant" Button: To begin adding a new participant to your event, click the "Add Participant" button located in the area marked in the image below. E...
If you are unregistered and need to return to your event, the process is simple. After creating an event, a unique URL will be provided to you. This URL allows you to access your event later, even if...
To update your event information, follow these steps: Access the Edit Section: Click the marked area in the image below to begin editing your event information. This will take you to the event se...
To create an event, follow these simple steps: Click the "Suit a Group" Button: At the top of the page, you’ll find the "Suit a Group" button. Click this to start the process of creating yo...
Did you know that we feature real wedding photos from our customers in our marketing, including the main image on our website and all the beautiful shots on our Inspiration page? Would you like to be...
If you need to resend your introduction email or give someone a nudge to place their order, you can easily send a reminder from your wedding group account. To do this, navigate to your event page and...
Making changes to your group is easy. Simply navigate to your event page, where you can update both the looks and participants. Any changes you make to the event will automatically apply to your atten...
You do not need to include yourself in your wedding group. The wedding group manager is specifically designed for couples to track their party’s orders and send reminders to participants. When y...
You can apply your coupon code when creating your event by entering it in the "Promotion Code" section during the event setup process. This allows you to take advantage of the discount right from the...
Because we always offer the lowest possible price to everyone, we provide group discounts during limited times*. We understand that this question arises frequently, especially since many of our compe...
Yes, if you'd like to help cover all or part of the cost of suits for your wedding group, the process is simple. Once you’ve created your group and assigned suits to your group members, you can...
While we cannot change the payment method for your refund, the good news is that if your new card is linked to the same account, your bank or card company will automatically transfer the refund to you...
You can use any box to send your items back to us. While it’s ideal if you still have the original SuitCentury box, we’re happy to accept any recycled box you have at home. Here’s ho...
Yes, we provide pre-paid labels for all eligible U.S. returns and exchanges in accordance with our Return Policy. To request a return label, simply complete the return request form, and we will send t...
We accept returns and exchanges on items that are unworn and unaltered within 30 days of receiving your order. This policy ensures that all returns are in the best possible condition for resale or exc...
Unfortunately, we cannot ship an exchange item before receiving your original item. Our current system requires that the returned item be processed before the new exchange can be shipped. However, we...
To ensure accurate processing of your refund or exchange, you must use separate boxes for each order and each return label provided. This helps us keep track of individual orders and makes sure that y...
We accept returns or exchanges on items within 30 days of receipt, provided they are unworn and in the same condition as when they were received. Please note that sale items, personalized products, an...
While our slim and modern jackets may seem similar in certain sizes, there are key differences in their fit that cater to different body types. Here’s a breakdown of each: Slim Fit Jacket: The...
We do offer alteration services, but currently, we only provide pant length alterations. This allows you to adjust the hem of your pants for the perfect fit and ensures your suit trousers complement y...
We offer one of the most extensive size ranges of any online suiting brand, giving you the flexibility to find a suit that fits you perfectly—whether you have a more athletic build or need a bit...
Absolutely! Our suits are designed to be versatile and can be worn for any occasion, including work and business settings. Whether you’re heading to the office, attending a professional event, o...
We do offer discounts during limited times or for group events, but rest assured that our suits are always priced as low as possible year-round. This means you don’t have to wait for a special s...
No problem at all! If you forgot to apply your gift card or discount code during checkout, we can still help. We’re happy to add your gift card or discount code to your order and refund you the...
Yes, we’d be happy to modify your order as long as it hasn’t shipped yet. We understand that sometimes changes are needed after an order is placed, whether it's a size adjustment, adding a...
Yes, we do offer charity discounts for groups! We’re proud to support charitable organizations and events by providing special discounts to help your group look its best without breaking the bud...
Yes, we proudly offer an exclusive 10% discount to active-duty military personnel, veterans, first responders (including police, firefighters, and EMTs), as well as medical professionals (such as doct...
We completely understand how frustrating it can be when your order is marked as delivered, but you’re unable to locate it. Unfortunately, since the tracking information confirms proof of deliver...
We recommend placing your order 2-3 months ahead of your event date to ensure everything goes smoothly. While we typically ship orders within 1-7 business days, allowing extra time helps cover any une...
If you need your order quickly, please contact us immediately after placing your order. If you find that you need your order sooner than the standard shipping time, we’re here to help expedite...
If you need to cancel your order, please contact us as soon as possible by emailing us at [email protected]. Make sure to include your order number and name in the email, as this will help us locat...
It is possible to change your order address after purchase! If you’ve just placed your order and need to correct the shipping address or have it sent to a different location, simply send us an...
Standard Shipping Times: Once your order is placed, and if all items are in stock, we typically process it within 3-5 business days. After shipping from our fulfillment center in New York, your order...
You can reach Suitcentury directly by emailing us at [email protected]. We are committed to responding to all inquiries promptly, ensuring you receive the support and information you need in a time...
To return a suit and request a refund, please follow these steps: 1. Check Our Refund Policy Before initiating a return, please ensure that your request complies with our Refund Policy. This policy...
Need to replace part of your Suitcentury order? You’re in the right place! Follow the steps below to easily request and track your replacement: 1. Registered User: If you’re a registered...
Need to track your Suitcentury order? You’re in the right place! Follow the steps below to easily track your order: 1. Registered User: If you’re a registered user and made your purchase...