John S.
Created: 22-08-24 10:34:00Last Updated: 27-09-24 13:48:06
We completely understand how frustrating it can be when your order is marked as delivered, but you’re unable to locate it. Unfortunately, since the tracking information confirms proof of delivery to your address, we regret that we’re unable to provide a free replacement or refund in such cases.
We recommend filing a claim directly with the shipping carrier, whether it’s FedEx or UPS, for further investigation. They may be able to assist you in locating the package or resolving the issue. To help avoid similar situations in the future, you might want to consider placing a new order with an alternative shipping address, such as a work address or a secure location.
If you’re concerned about delivery security, we can also add a requirement for a signature upon delivery to your future orders. This ensures that your package won’t be left unattended. Simply contact us at [email protected] to request this added security feature.
If you have any additional questions about shipping, need further assistance, or want to rush a new order, feel free to reach out to us through our website or via email at [email protected], and we’ll be happy to assist you.
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